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Accessibility

At Emo’s, we strive to make our venue and live experiences inclusive and accessible to all.  For more questions, or information not mentioned below, don't hesitate to get in touch. You can reach us at EmosAustin@LiveNation.com, or by phone at 512.777.0873.

Arrival & Accessible entrances: 

The main entrance to Emo’s is fully accessible. If you require assistance, please notify the event staff at the main entrance and a team member can guide you to the accessible seating area. Please be advised that this is done on a first-come, first-serve basis and our accessible seating area can reach capacity early. Our Accessible section on the floor varies based on a show-by-show basis as necessitated by each event. 

Restrooms:

All bathrooms within the venue are equipped with ADA-accessible stalls. 

Ticketing: 

Tickets can be purchased Day-of-Show at the Box Office once doors have opened (availability permitting). They can also be purchased in advance, online at livenation.com. Please note that our box office is not equipped to take ticket orders over the phone. 

Accessible Parking: 

ADA is first-come, first-serve and is located in front of the venue's main entrance near our security checkpoint. Parking in general is limited and we advise you to arrive in advance of the posted show time should you wish to secure parking within the venue's immediate vicinity. 

Additionally, please reference the parking section located on the Plan Your Visit page of our website. 

Medication Needs & Prescription Medicine Requirements:

Anyone needing prescription medicine must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff at each entrance gate. Patrons are only allowed a sufficient supply of the prescribed medication for that day. Medicines needing to be inhaled or smoked are prohibited unless in a prescribed inhaler.

Dietary needs: 

Food options are limited within the venue and availability varies on a show-by-show basis. Should you need to bring something to eat, we ask that it be in original factory-sealed packaging. 

Service Animals:

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team. 

Sign Language Interpretation: 

Emo’s offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date. Please send such requests by email to EmosAustin@LiveNation.com. Please note Interpretation requests are subject to the availability of our third-party contracted vendor. 

Assistive Listening Devices: 

Assistive Listening Devices (ALDs) technology at Emo’s are powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the box office to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. 

  1. Connect to Wi-Fi network Free_Fan_Wifi
  2. Download the Listen Everywhere app via the App Store (Apple/Google)
  3. Connect to the audio channel in the app 
  4. Enjoy the show! 

 

Mobility Storage:

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please notify an event staff team member for assistance. There is limited electrical connectivity in the venue - should you need power, please contact us before your visit to ensure we have adequate resources available upon arrival.